Tesco boasts that customers will never have to wait more than 2 carts in line or they will open a new lane. However, on Friday 27th February, although there were still some lanes not open, they still did not open any new lanes in spite of the lines being much longer than that!
Unfortunately, when I went to their website to complain recently, the website was malfunctioning, so I am making this blog post instead.
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Unfortunately, when I went to their website to complain recently, the website was malfunctioning, so I am making this blog post instead.
This seems to me like a double failure: fail in providing a quality service, and fail in handling the technical support
It's a triple failure. I have since figured out that the website doesn't display properly in Firefox! It only
works in Internet Explorer! That is quite unacceptable for a professional website! Proper websites must follow proper web standards and not tie themselves to only Microsoft's web browser.
Then, browsing the website in Internet Explorer, I discovered that there doesn't seem to be any contact information given for customers! The only email address I could find was an email address for recruitment!
I decided to write this "letter to the editor" to the Sun newspaper:
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My wife and I usually still shop at Tesco because the store is near our house and usually has some goods at a decent price and acceptable quality, and has some good stated policies. However, we recently had several substandard experiences, then discovered that their website is also substandard when I went there to try to complain about it.
I went to their website www.tesco.com.my to complain and discovered that it doesn't display properly in Firefox! It only works in Internet Explorer! That is quite unacceptable for a professional website! Proper websites must follow proper web standards and not tie themselves to only Microsoft's web browser.
Then, browsing the website in Internet Explorer, I discovered that there doesn't seem to be any contact information given for customers! The only email address I could find was an email address for recruitment! A proper professional website should always have an easily-found way to contact the company.
So, I'm resorting to this "letter to the editor" in the hopes of attracting Tesco's attention.
Tesco boasts that customers will never have to wait more than 2 carts in line or they will open a new lane. However, on Friday 27th February, although there were still some lanes not open, they still did not open any new lanes in spite of the lines being much longer than that!
See the proof photos at http://ianjuliane.blogspot.com/2009/03/tesco-puchong-violates-tescos-waiting.html
A separate matter is that twice recently, my wife found Tesco personnel either did not know Tesco's policies on pricing, or were unwilling to follow them. Tesco's official policy on pricing is that if the shelf says a certain price, but when you are at the check-out, if it rings up at a higher price, they will honour the lower price.
On the first occasion, the cashier called for the supervisor when my wife disputed the price of the bread, but the supervisor refused to go to check the shelf's label. He insisted that whatever was scanned was what she had to pay.
In the second incident, my wife was weighing produce at the weighing counter, she pointed out to the weighing person that the price was not as stated per kg. The weighing person said that it was the old price, and refused to honour the price on the shelf, even after noting that that price was indeed displayed on th shelf.
same thing happened at Tesco Extra Shah Alam as well
I have bad experiance during shopping @ Tesco. Shall boikot them.
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